Privacy Policy
Last updated: November 12, 2026
First Reply Co ("we," "us," "our") provides advertising and lead follow-up services to home-service contractors. This policy explains what information we collect through firstreplyagency.com and how we use it.
Information we collect
- Information you give us: your name, company name, email address, mobile phone number, state, and answers about your business (such as revenue range, budget, and growth goals) when you fill out our application or book a call.
- Basic technical information: standard data your browser sends, such as IP address, browser type, and pages visited.
How we use your information
- To review whether our services are a fit for your business.
- To schedule your strategy call and send confirmations and reminders.
- To follow up with you about your application and our services.
- To operate and improve our website.
Text messaging (SMS)
If you opt in, we may send you text messages about your application, appointment reminders, and follow-ups. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of booking a call or buying any service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business (for example, our scheduling and CRM platform and our website host), and only as needed to provide those services, or when required by law.
Data retention and security
We keep your information only as long as needed for the purposes above and use reasonable safeguards to protect it. No method of transmission over the internet is 100% secure.
Your choices
You can opt out of text messages by replying STOP and out of emails by using the unsubscribe link in any email. You may also ask us to access, correct, or delete your information by replying to any message we've sent you.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
First Reply Co · Puget Sound, Washington · firstreplyagency.com